Terms of Service

1. Acceptance of Terms

By accessing and using the GuestCharge platform and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These terms apply to all users of the GuestCharge platform, including guests who use charging services and hosts who provide charging stations.

2. Service Description

GuestCharge Platform

GuestCharge is a digital platform that connects EV drivers (guests) with private charging station owners (hosts). Our platform facilitates:

Discovery and booking of private EV charging stations
Secure payment processing for charging sessions
Real-time charging session management
Host earnings management and payouts
Customer support and dispute resolution

3. Payment Terms and Service Fees

Service Fee Structure

Guest Payments

• Pay-per-use charging sessions
• Payments processed securely via Stripe
• All prices displayed in GBP (British Pounds)
• Payment required before charging session begins

Host Earnings

• Hosts receive 80% of charging session revenue
• GuestCharge retains 20% service fee
• Payments processed monthly
• Detailed earnings reports provided

Payment Processing

• All payments are processed by Stripe, our secure payment partner
• We do not store payment card information on our servers
• Refunds are processed according to our refund policy
• Disputes are handled through our customer support team

4. User Responsibilities

Guest Responsibilities

• Use charging stations safely and responsibly
• Follow host instructions and property rules
• Report any issues or damage immediately
• Respect host property and privacy
• Pay for all charging sessions promptly

Host Responsibilities

• Maintain charging equipment in safe working condition
• Provide accurate availability and pricing information
• Respond promptly to guest inquiries
• Comply with all local electrical and safety regulations
• Report technical issues or safety concerns immediately

5. Prohibited Uses

You may not use our service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, or laws
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To collect or track the personal information of others
• For any obscene or immoral purpose

6. Limitation of Liability

GuestCharge acts as an intermediary platform connecting guests and hosts. We do not own, operate, or control charging stations. Our liability is limited to the platform service we provide.

Liability Limitations:

• We are not liable for the condition or safety of charging equipment
• We are not responsible for property damage or personal injury at host locations
• Our maximum liability for any claim is limited to the amount paid for the specific service
• We exclude liability for consequential, indirect, or special damages
• Users participate in charging sessions at their own risk

7. Governing Law

These terms shall be interpreted and governed by the laws of England and Wales. Any disputes relating to these terms or the use of our service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: support@guestcharge.com

Company: KD Industries Ltd

Registration Number: 16052026

VAT Number: GB484368453

Jurisdiction: England and Wales

Company Information

Legal Entity

Contact Information